You can to cancel your order up to 14 days after delivery without giving any reason and provided that the products are sealed / unopened and the packaging is not damaged. Opened, used or damaged products can not be returned. After cancellation, you have another 14 days to return the product(s). We will then refund the full order amount (including shipping costs) within 14 days. Your order’s shipping costs are not refundable when only part of the order is returned. Please note that the costs for returning the items to us are not refundable. For returns / refunds please contact us via firstname.lastname@example.org .